Job Description

This position has up to a $1,000 hiring bonus

The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations and connecting calls to the correct department.

Duties:

• Promptly answer calls and greet guests with friendly and sincere service.
• listen to and understand requests, respond with appropriate action, and provide accurate information.
• Manage and create room reservations.
• Effectively communicate with guests, coworkers and management via email and profile notes
• Maintain a high level of attention and accuracy.
• Ensure guest satisfaction by managing service failures, problem solving and prioritizing guest needs.
• Maintain an environment of respect for every guest.

Qualifications:

• Must be at least 18 years of age.
• High school diploma or G.E.D. required.
• Minimum one year of customer service experience preferred.
• Capable of learning and effectively using a variety of computer applications and software such as LMS, CMS/ACSC, TIX and more.
• Ability to remain alert in a high volume, ever-changing task environment, follow detailed procedures and ensure accuracy in documentation, communication and data input.
• Must be able to communicate clearly in English.

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