Call Center Performance Manager – Intake
Location: Office
Compensation: Base Salary + Uncapped Commission
About the Role:
We're hiring a process-obsessed, data-driven Call Center Performance Manager to lead a team of 10 intake reps responsible for signing legal cases. This role demands a rigid attention to detail, strong process enforcement, and the ability to hold people accountable — consistently and without drama. You'll thrive here if you manage with logic, enforce rules without wavering, and care more about outcomes than office politics.
Key Responsibilities
Key Metrics:
Bonus If You Have:
About us:
We're a fast-growing lead generation marketing company helping attorneys and law firms grow
their practices through high-quality client acquisition solutions. Our team is passionate about
delivering results and exceptional service — and we're expanding our Intake department
to keep up with demand.
This position is ideal for someone who embodies our core values: - Purpose — You believe in the
mission of helping clients get the justice they deserve. - Resilience — You stay calm and clear-headed
under pressure. - Accountability — You take ownership of your clients and their outcomes. - Success
Driven — You look for every opportunity to add value and grow revenue. - Excellence — You take pride
in polished communication, detailed documentation, and efficient processes.
Please complete the following survey ( to be considered for this role.
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