Job Description

Role Overview

You want high visibility, challenging opportunities and a rewarding position.

Sodexo is seeking a Call Center Manager for AtlantiCare, Mainland campus for their Service Response Center, located in Pomona, New Jersey. This position will manage the hospital paid staff. This is a 250 bed acute care facility. This is a Day Shift position for the SRC, with some weekends and holidays. This position will report directly to a Client Executive and overall will provide oversight and management for the call center. Will ensure systems and standards equity for all automated systems.

What You'll Do

This position will work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• leadership to develop and motivate a team to exceed the expectations of clients and customers;
• are an expert in building and maintain strong customer / client relationships;
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
• have 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment;
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management;
• have experience effectively managing projects within agreed upon timelines;
• are proficient with computers and other technology.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent Minimum Functional Experience - 1 year work experience in functional areas such as call center technology, computer applications, process improvement, or related areas

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